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Shipping Policy


We strive to ship all orders within 24-hours. Orders placed before 12PM PST will generally be shipped the same day depending on your chosen shipping method, product availability, and your order size. Please note that FedEx Ground does not allow for same-day pickup schedling, but your order still may ship same day if we have another FedEx Ground pickup scheduled. Volume purchases that require freight shipping can take longer to ship due to time required to safely package the items and the need to coordinate with our freight provider.

Confirmation

You will receive two confirmation emails from us after an order: the first confirming that we have received your order, and the second confirming that we have shipped your order. If you selected a shipping option that features tracking, the tracking number will also be referenced in this email.

Local Pickup

Earthaid is happy to provide a local pickup option to our customers. When you place a local pickup order you will receive an initial confirmation that we have received your order. This does not mean that your order is ready for pickup. When your order has been prepared and is ready for you to pick it up, you will receive a second email with directions. We have two locations where items are picked up: our warehouse (empty sandbags and jute netting) is open M-F from 7AM - 3PM, and our construction yard (filled sandbags and other erosion supplies) M-F 12 PM - 4 PM. Your confirmation email will include directions on where to pick up your order.